Privacy notice for enquirers (template for the studio)
Studios publish this on their own site and fill in the brackets.
How [Studio] uses your enquiry
Who we are. [Studio name], [studio contact email]. We are responsible for (the "controller" of) your enquiry.
What we collect. Your name, phone number or email, the class you're interested in, when you'd like to come, your goal and your message. The form also collects technical data (such as your IP address and browser details) to block spam.
Please don't tell us about health conditions in the form. If you have a medical or injury question, our staff will talk to you directly.
Why, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| answering your enquiry and arranging a trial | steps you asked for before a contract, or our legitimate interest in answering you |
| following up about your enquiry | legitimate interest (you can object at any time) |
| marketing (news, offers) | only with your consent (the optional box) |
| blocking spam and abuse | legitimate interest |
AI assistance. We use Spotter Desk to manage enquiries. Replies may be drafted by an AI assistant and checked by our staff before they are sent. The AI (a Llama 3.1 model) runs on Cloudflare Workers AI, which does not keep your message after drafting or use it to train models. It does not make decisions about you. Questions about health, injuries, payments or complaints are never sent to the AI; our staff handle them.
Who helps us. Spotter Desk, run by Trust Gem (Shunya Bots), processes your enquiry on our behalf, using Cloudflare for hosting, AI drafting and spam protection. Your data may be processed outside your country, including in the US, with appropriate safeguards.
How long we keep it. Enquiries that don't lead to membership: 12 months. See the full table in our records. [Studio to adapt]
Your rights. You can ask us to access, correct, delete or export your data, to restrict its use, or to stop contacting you. You can object to follow-ups and withdraw marketing consent at any time. Contact [studio contact email].
Complaints. Please contact us first. You can also complain to your local data protection authority, for example the ICO (UK), your national authority (EU/EEA), the Data Protection Commission (Ireland), the OAIC (Australia), the Office of the Privacy Commissioner (New Zealand or Canada), or your state Attorney General (US).
Spotter Desk's role (processor section)
Spotter Desk is run by Trust Gem (Shunya Bots). We process enquiries only for [Studio] and on its instructions. We don't sell or share your data, and we don't use it for our own marketing. Questions about your enquiry should go to [Studio]. We will pass on any request we receive. Our contact: hello@shunyabots.com (Privacy, Trust Gem).